Privacy Policy
Luxury Glow Spa respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, book an appointment, submit a form, or make a payment online.
Information We Collect
We may collect the following information when you use our website:
- Name
- Phone number
- Email address, if provided
- Appointment details
- Service selection
- Payment and billing information
- Messages submitted through our contact forms
- Website usage information such as browser type, device, and general activity
How We Use Your Information
We use your information to:
- Schedule and manage appointments
- Contact you about your booking
- Process payments
- Respond to inquiries
- Provide customer support
- Improve our website and services
- Keep internal business records
Appointment Booking
Our website uses LatePoint to manage online appointment bookings. When you schedule an appointment, the information you provide may be stored in our booking system and mini CRM so we can manage your visit and communicate with you.
Payments
Payments may be processed through Stripe and WooCommerce. Luxury Glow Spa does not store full credit card numbers on our website. Payment information is processed securely by the payment provider. WooCommerce notes that customer and billing information may be shared with the selected payment gateway as needed to process or support payments.
Contact Forms and CRM
If you submit a form on our website, we may store your submitted information in our WordPress website or connected CRM system to respond to your request and provide service-related communication.
Sharing Your Information
We do not sell your personal information. We may share information only with trusted service providers needed to operate our website, manage bookings, process payments, or communicate with clients.
These may include:
- Website hosting providers
- WordPress and WooCommerce tools
- LatePoint booking system
- Stripe payment processing
- CRM or form management tools
Cookies and Tracking
Our website may use cookies or similar technologies to improve website performance, remember preferences, support booking functionality, and understand website usage.
You can adjust your browser settings to block or delete cookies.
Data Security
We take reasonable steps to protect your information. However, no website, online system, or electronic transmission is completely secure.
Data Retention
We keep personal information only as long as needed for business, booking, payment, legal, or administrative purposes.
Your Rights
You may contact us to request access, correction, or deletion of your personal information, where applicable by law.
Contact Us
Luxury Glow Spa
106-16 Jamaica Ave, Richmond Hill, NY 11418
Phone: +1 929-623-6058
Instagram: @luxuryglow_spa